How Do I Use SonicCloud on My Windows Computer

SonicCloud Streaming: Windows User Manual

Table of Contents

  • Introduction
  • Installing SonicCloud
  • Minimum Requirements
  • Logging in to SonicCloud
  • Using SonicCloud
  • Additional Settings
  • Troubleshooting
  • Verifying Audio Enhancements
  • Disabling and enabling audio devices
  • Verifying audio services
  • Contacting Support
  • Uninstalling SonicCloud

Introduction

Welcome to the user manual for SonicCloud Streaming for Windows. Whether you've used SonicCloud on your smartphone before or are using SonicCloud for the first time, this documentation should cover almost everything you need to know about the app. Getting started with SonicCloud Streaming is easy, and it shouldn't take long to learn the basics. If you need any help or just want to find out more about a particular feature, these guides are for you. The guide will include basics like installing SonicCloud and getting it up and running, along with more features like fine tuning and saving profiles.

Minimum Requirements

In order to run SonicCloud on your Windows machine, you'll need at least:

  • 1 GHz processor
  • 512 MB of RAM
  • 2.5 GB of available hard disk space
  • Windows 8.1

Installing SonicCloud

If you haven't already downloaded SonicCloud Streaming, you can do so here: soniccloud.com/download

The installation process is very straightforward. Double click on the installer link, and you should be on your way.

Logging in to SonicCloud

Before you log in, you'll see this window. Hit "Apply" to enable SonicCloud on your Windows machine.

Afterwards, click on the "Log In" button in the middle of the SonicCloud console.

You're going to have three options to log in:

If you don't have a SonicCloud account

  1. Download the SonicCloud app from Google Play Store (Android) or App Store (iPhone)
  2. Create an account
  3. Complete the hearing assessment Once you've created an account on your smartphone and finished the hearing assessment, you can log in on your Windows machine.

If you already have a SonicCloud account

If you already have a SonicCloud account, you can log in by:

  1. Inputting your email and password
  2. Logging in through your Facebook account

After logging into SonicCloud, look for the upward facing arrow on the bottom right hand corner of your screen.

Afterwards, right click on the SonicCloud icon.

You'll see this menu below. Keep this menu in mind, as it will come in handy as you use SonicCloud.

Click on Enable Processing on default playback devices. You'll see "No Processing" with the red indicator until you start playing audio on your device. You're now all set

with SonicCloud Streaming!

Using SonicCloud

As you can see, you have plenty of controls available to adjust the audio to sound best for your individual hearing.

First, choose a hearing profile you like from the black menu button in the middle of the console. If you're happy with what you hear, you're good to go!

Next, find a comfortable listening level with the volume bar.

You can separately adjust the boost in your left and right ears, depending on what sounds best for you.

Adjust the SHARP slider for clarity and crispness of speech.

Don't forget to adjust for each ear!

Modify COMFORT and FULLNESS to make more subtle changes to the "character" of the sound.

Click on "Save Profile" to save your adjustments.

Troubleshooting

If you're having any technical difficulties with SonicCloud, there's a few steps you can take to quickly fix the issue.

If you've installed SonicCloud for the first time and aren't experiencing SonicCloud processing on your audio, we recommend restarting your machine. If you're still

experiencing issues, we recommend following the instructions below.

Verifying Audio Enhancements

Open Windows menu on the bottom left hand corner of your screen, and type in "mmsys.cpl".

This window might be appear:

Confirm it by clicking "Yes".

If you're not hearing any sound come out of your device, continue with following screen by right clicking on the device you are using and select "Properties ":

On the opened Speakers Properties window switch over to Advanced tab and verify that the checkbox for "Enable audio enhancements" at the bottom is selected.

If "Enable audio enhancements" is unchecked:

Check it

Press the Apply button

If "Enable audio enhancements" checked:

Uncheck it

Press the Apply button

Check it again

Press the Apply button

In some cases, the Speakers Properties window might be in a separate tab for audio enhancements.

If Disable all enhancements is checked, uncheck it, and hit Apply. If all that didn't help, continue below.

Disabling and enabling audio devices

Open Windows menu on the bottom left hand corner of your screen, and type in "mmsys.cpl".

Rickt click on the device you are using for listening, and select " ": Disable

Select "Enable" on your device, and the audio should resume on your machine.

Verifying that Audio Services are running

Type in 'Services' in search and select:

Locate following services and verify that they are up and running via Status:

Windows Audio

Windows Audio Endpoint Builder

Plug and Play

If some of these are not in 'Running' status, hit Start or Restart.

After all that you should be able to continue working with application by configuring device and using main application.

Contacting Support

Need further help getting started with SonicCloud Streaming? If you ever come across any issues, you can reach us at experts@soniccloud.com.

Uninstalling SonicCloud

If you'd like to uninstall SonicCloud, you can quickly do so in just a few steps. First, you'll need to select the Windows icon on the bottom left hand corner of your screen, and

click on the gear "Settings" icon.

Next, select "Apps.

Afterwards, type in 'SonicCloud Streaming' in the search bar.

You'll see two buttons below; click on 'Uninstall'. You're all set!

Frequently Asked Questions

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