What Personal Data does SonicCloud collect?
We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.
Personal Data You Provide to Us:
We receive and store any information you provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Data such as the following:
- First and last name
- Email address
- Telephone number
- Financial or payment information
- Health information
Please note that certain information may be required to register with us or to take advantage of some of our features.
Information Collected from Apple’s Health App
If you explicitly grant us permission to collect data from your Apple Health app, information that you authorize will be transmitted through your Apple Health app to your SonicCloud app. We will not use information gained through the Apple Health app for advertising or similar services. We will not sell information gained through the Apple Health app to advertising platforms, data brokers, or information resellers. We use the information transmitted through your Apple Health app to personalize audio via the SonicCloud app for the end user.
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include the following:
- IP address
- Device identifiers and information
- Web browser information
- Page view statistics
- Browsing history
- Usage information
- Transaction information (e.g. transaction amount, date and time such transaction occurred)
- Cookies — for more information, see below
- Location information (e.g. IP address, zip code), including geolocation/GPS data – for more information, see below
- Log data (e.g. access times, hardware and software information)
If you are accessing the Services from a mobile device or through a mobile application, you may be asked to share your precise geolocation information with us so we can customize your experience on the Services. We will ask you to opt-in before we use geolocation information to identify your precise location. If you agree to such collection, in most cases, you will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device and/or through the settings in our mobile application.
Additional Information about Cookies:
“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
Information We Receive From Third Party Sources
Some third parties such as our business partners and service providers provide us with Personal Data about you, such as the following:
Information Provided to Third Parties
How do we use your Personal Data?
We process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:
- Communicate with you about the Services, including Service announcements, updates or offers
- Provide support and assistance for the Services
- Personalize website content and communications based on your preferences
- Create and manage user profiles
- Process orders
- Respond to user inquiries
- Fulfill user requests
- Comply with our legal or contractual obligations
- Resolve disputes
- Protect against or deter fraudulent, illegal or harmful actions
As noted above, we may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. If you do not want to receive communications from us, please indicate your preference by emailing us at firstname.lastname@example.org.
SonicCloud mobile app
If you use the contacts feature in the SonicCloud mobile app, you will be asked for permission to access the contact list on your phone. The email addresses from your contacts will then be uploaded to the SonicCloud server so that SonicCloud can tell you which ones are using SonicCloud. This information will not be used for anything else.
Will SonicCloud share any of the Personal Data it receives?
We may share your Personal Data with third parties as described in this section:
Data That’s Been De-identified
We may de-identify your Personal Data so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
- Fraud prevention service providers
- Analytics service providers
- Staff augmentation and contract personnel
- Hosting service providers
- Co-location service providers
- Telecommunications service providers
Unless we tell you differently, our vendors and service providers do not have any right to use the Personal Data we share with them beyond what is necessary to assist us.
In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Data with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Data Shared at Your Request
We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:
- Other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Services)
- Social media services (if you interact with them through your use of the Services)
- Third party business partners who you access through the Services
- Other parties authorized by you
User Profiles and Submissions
Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Additionally, if you sign into the Services through a third party social networking site or service, your list of “friends” from that site or service may be automatically imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Data could be one of the assets transferred to or acquired by a third party.
Protection of SonicCloud and Others
Third Parties and Research Partners
If you have consented to the sharing of your contact information, we may share your email address and/or other contact information with third parties and research partners who may reach out to you about tools, products or services available to you or participating in a research study that may be of interest to you. If you would not like to be further contacted by such third parties or research partners, you may opt out from additional communication by clicking the unsubscribe button in the email.
We may share your information in other circumstances with your consent.
You understand and agree that we will process and store your information, including your Personal Information, in the United States.
Is Personal Data about me secure?
Your account is protected by a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Data by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Data that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
How long do we retain your Personal Data?
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
What Personal Data can I access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- First and last name
- Email address
- Telephone number
- Financial or payment information
- Health information
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at email@example.com. Residents of California may have other rights – please see below for additional information.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us at firstname.lastname@example.org. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Data after you update or delete it, but not in a manner that would identify you personally.
What about the Personal Data of children?
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com.